Account FAQs

Frequently Asked Questions


A printed version of your invoice will always be sent to you via mail once your order is placed. If you didn't receive the invoice by email after the order, please contact our customer support and we will get a copy across to you.
At Adels Store, we pride on ensuring that you get your delivery on time. But if there are exceptions to this, please contact our customer support and we will swing into investigating the reason for the delay and ensure it gets to you as soon as possible.
You can leave feedback within 30 days of completing an order. You can do this by using the review box available after the purchase is made.
We work at ensuring that the order is processed when due depending on the kind of purchase you made. Often than not, we add the delivery day to the invoice sent to you after purchase.
Yes, you can cancel an order within 2 hours after the purchase is made and the shipment has not commenced. To cancel an order, simply contact our Customer support here.
We have made shopping on Adels Store as simple as A,B,C! All you need to do is search for the product you want to buy and follow the simple steps below:
  • Click on the image of the product to see the full description and information about the product.
  • Click on 'Shop Now' button to add the product to your cart.
  • Click on 'CHECK OUT MENU' at the top menu or the bag image on the right hand of the site.
  • Click on 'PROCEED TO CHECKOUT'.
  • Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address and phone number are complete and accurate.
  • Click to Generate Invoice Now and choose your preferred payment option.
  • Click on 'Confirm order' to complete your order
Once your order is done, we will automatically confirm it by notifying you via Email used in opening the account. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement. Click Here to contact support.Operating Hours: Mon-Fri, 8am-5pm.
Sorry, we don't offer payment in installments at this moment.
Yes, we do provide international delivery across the world.
Please do not accept any open package, as the returns policy doesn't cover electronics products unsealed (unless for a defective reason).If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center here.
You can request for your order to be delivered to a different address within the same region or city before your order is shipped. Please contact our Customer support here for more information.
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